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Frequently Asked Questions (FAQs)

Please follow following steps to reset your password on GeM portal:
1. Kindly visit and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of buyer process on Buyer Videos .
The variation in retail price and GeM Price of a product could be due to under mentioned factors.
1. The price offering on GeM are inclusive of all taxes.
2. Product on GeM may have a different warranty period.
3. Onsite warranty is offered for some products on GeM.
4. Prices could also vary due to Payment Terms of the transaction.
In order to avoid biases in the selection of seller, for a particular purchase, the seller's name is no longer disclosed on GeM until the Buyer makes a purchase decision.
Yes, PAC purchase can be done from OEMs and Resellers both.
The minimum and maximum number of delivery day(s) may vary, specific to the product and service category.
Certain Buyer organizations are eligible for concession on GST if goods for which bids have been invited fall under classification of GST concession and the conditions for eligibility of concession are met by the institution.
This option is given to Buyers to understand their Intent of Buying so that Buyers can select and verify values for Golden Parameters to create Bid as per the specific requirement for procurement. For more info, please click on the document link .
The Buyer would specify the concessional rate of GST while publishing the Bid. The concessional rate of GST, the relevant govt notification number and date would be mentioned in Bid Terms and conditions.
Buyers can view the list of shortlisted innovative products/services on Startup Runway corner and can request the same for Trial.
In case of any grievance related to deviation / concern related to sellers, buyer can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.
Buyers can request for changes in existing category from Request Management available in their Dashboard. All such requests would be evaluated by GeM.
Buyers can request for new category addition online from Request Management available in their Dashboard. All such requests would be evaluated by GeM.
The Buyers can upload the Annual Procurement Plan online through the Request Management available on their Dashboard. GeM would evaluate and consolidate the procurement plans received from the Buyers to create a forecast of the products/services required on GeM.
For RA creation, Buyer has to declare upfront if the intent of Bid is RA.In case of multiple L1 or a tie, it is mandatory for the Buyer to go for RA irrespective of the intent.
The document/transactions on GeM can be verified using OTP, e-sign or Digital signature.
The following documents can be verified:
a. Bid/RA publishing by Buyer
b. Bid/RA participation by Seller
c. Bid Corrigendum Publishing by Buyer
d. Contract generation by Buyer
e. Contract/amended contract acceptance by Seller
f. Invoice generation/regeneration by Seller
g. CRAC generation by Consignee
h. Bill generation by Buyer
Both e-sign and Digital sign allow signing a document or transaction.
To perform e-sign the user has to register on e-mudhra using their PAN or Aadhar. To register on e-mudhra, pls copy and paste the below link in your browser:
To perform Digital signature, the user has to buy the signature certificate and token from the CCA certified agency. The embridge application must also be installed and running on the user system. To install the application, please copy and paste the below link in your URL and download the installer as per your operating system.
You can choose to either verify transactions using esign/ Digital Sign Capability(DSC) or you can continue to use OTP. However the OTP feature is being supported for a limited time and would be decommissioned later. You should get either e-sign or DSC.  
The registration on e-mudhra and e-signing GeM transactions is free for all GeM users.   
Yes, you can purchase the digital signature from any CCA certified agency and use it to digitally sign the documents/transactions on GeM.
Only Class 3 Certificates can be used for Digital signing on GeM.
Please refer to the Office Memorandum (OM) No. F-18/4/2020 dated 19 Feb 2020 issued by Department of Expenditure. As per DoE OM, it should be considered as a case of natural calamity and FMC may be invoked, wherever considered appropriate, following the due procedure.
Yes, we have the option for Direct Purchase in PAC buying for all orders of value upto INR 25,000 irrespective of category except automobiles where Buyer may opt to go for Direct Purchase even beyond INR 25,000.
I am a Buyer & need to ensure that Bids Published reach the potential Sellers incase such Sellers overlook or fail to view the Bids, what is the process to achieve this?
>Navigate to
>Login with Buyer Credential
> Hover on Bids (Top-menu) & click on Ongoing Bids
> Click on Invite Bidder link available on the published bid
> In pop up, enter emails ids of the sellers that you intent to invite. Each email ids shall be separated by a comma.
> Thereafter Click on Send Invite Button in order to complete the invitation sending process.
Maximum 50 email ids of Sellers. each separated by Comma are allowed for invitation of Bids. Upon exceeding this limit a Message in Red fond appears “Current count is [….] (Maximum 50 emails are allowed) so also the Send Invite button gets disabled.
No, once this facility has been exercised by the Buyer for a Particular Bid another invitation cannot be sent to other prospective Bidders. A pop up message “Invitation has already been sent for this bid” appears.
Bid Life Cycle feature has been removed hence any new Bids created shall not have this Option in the system.
Bid Life Cycle feature has been removed hence any newly Published Bids shall not have this Option in the system.
If the Buyer selects EMD then EMD validity shall be based on the logic of Bid Offer validity i.e. EMD validity will be calculated based on Bid Offer validity + 45 days. Example- If Bid offer validity is 30 days, EMD validity is calculated as Bid offer validity end date (30 days from Bid end date) + 45 days.
MII classification as per Class 1 & Class 2 Suppliers is available.
Yes, Buyers can define the Eligibility of Minimum Local Content to qualify as a Class 1 & Class 2 Local Suppliers.
In the bunch bid cases, Eligibility of Local Content is applicable for Primary Category selectable amongst any one of the bunched Product/Item only.
Maximum 50 items can be added in a shopping cart at any given time.
If the bidder participates as a Class 1 or Class 2 Local Suppliers, then its content will match with the value submitted by the Buyer during Bid submission.
In this case, you may raise a support ticket with Screen Shots and details. You can raise a ticket from "Support Desk" option on GeM portal.
All secondary users such as Consignees are to be added by the HOD of the organization. In case, you are encountering such issues, you may ask your HOD to update or add the consignee details from his/her account, by clicking on "My Account".
No. Seller's name would be visible once the purchase decision is made by the Buyer and contract is created.
No, Using this filter, Buyers can only select the Seller Rating ranging from 4.0 and above .
Direct Purchase option is available for order values upto INR 25,000. For order values more than INR 25,000 & upto INR 5,00,000, Direct Purchase is available after comparision for a L1 product. For orders above INR 5,00,000 buyer has to proceed with Bid/RA creation.
Local Filter is a feature that aids Buyer for Procurement to be done in Difficult Areas where preference may be given based on Price discovery & Buyer’s final decision to ‘Local Sellers’ found in that particular region/area.
GeM has identified the below regions as ‘Difficult Areas’
1. Leh & Ladakh
2. Jammu
3. Kashmir
4. Andaman & Nicobar
5. Lakshadweep
6. North East
7. Sikkim
Upon selection of golden Parameters, Local Filter a particular Consignee can be selected. Thereby all those Sellers who happen to be registered under the Consignee selected ‘Difficult Area’ shall appear for selection of the catalogue.
The below are the Prerequisites for Procurement of Products through Local Area Filter:-
a) Seller should be registered in that local area selected for Consignee.
b) Local area Consignee should be mapped to the Buyer
c) It will work only for the mapped local areas under GeM as listed below:-
1. Leh & Ladakh
2. Jammu
3. Kashmir
4. Andaman & Nicobar
5. Lakshadweep
6. North East
7. Sikkim
d) New cart will be required for new Local area Purchase, old cart consisting of other local area products/all India products will not work.
No, The Local Area Filter is not category specific this is User specific, i.e. the Secondary Buyer(s) of specific state from ‘Difficult Area’ alone shall have access to Procurement with ‘Local Area Filter’.
Direct Purchase up to INR 25,000, Compare & Buy between INR 25,000-INR 5, 00,000 .Any value above INR 5 Lacs shall have to be routed through either Bid/RA.
The Product value of L1 purchase would be the benchmark for considering the Local Area Filter. Note the L1 Product value & not the All India level ‘L1’ Price shall be considered for excising ‘Local Area Filter’. Example:-In case All India level L1 is 4.5 lac but local L1 price is exceeding 5 Lac, then the procurement via local filter won't be allowed. Buyer shall be directed to opt either of the Bid/RA procurement mode.
A minimum of three different OEMs and Sellers offers shall be necessary for carting the product with lowest offer price. In case the filter leads to availability of less than three OEMs and Sellers offers, Carting facility and subsequent purchase shall not be permitted.
Please check whether you have entered all the available GOLDEN parameters, not even a single golden parameter from amongst the entire parameters shall hamper your selection of ‘Local Area Filter’.
Presently ‘Local Area Filter’ is not applicable for Services; this is applicable only for the Products.
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on Buyer Videos .
The Buyer can split the Bid with MSE Purchase Preference among maximum 5 MSE Sellers. Top 5 MSE price offerings, within L1+15%, would be given an option to match L1 price.
In such cases, Bid would be awarded to the remaining eligible MSEs who have matched their price with L1 offer.
Golden Parameters of a catalogue are those specifications which have maximum impact on technical aspects. This may directly or indirectly impact the cost of the product.
Golden Parameters facilitate a buyer to choose appropriate product(s), further narrowing down the search criteria. It also impacts the cost of the product. The seller should offer a product whose specification matches the Golden Parameters chosen by the buyer to participate in the bid.
If Golden Parameter is not selected by the Buyer, all allowed values of Golden Parameters will be applicable and seller would not find any specific criteria to offer a required product.
Selection of Values for each of the Golden Parameters helps in defining the Bid, thereby narrowing down to get specific offerings for your Bid.  For more info, please click on the document link .
No, it is purely a Buyer's discretion to choose filters or not. Filters are available to help in choosing appropriate products for buyer's convenience and requirement.
This might happen when the popup is blocked. You need to enable the popup in your browser settings. It may also be due to Server or Network issue, in that case the user is advised to try again after some time.
All the specifications in bold letters mentioned in bid document are the Golden Parameters.
Waiting for Publish status means that Bid is in draft state and not OTP verified. To publish the bid , buyer can proceed with OTP verification.
There is a possibility of below mentioned conditions:
1. Your Bid validity has expired
2. Bid Lifecycle has ended
3. Consignee's role has changed or consignee is not active on GeM.
Bid Lifecycle extension option is available in Buyer's panel after 80th day from bid publish date. Bid lifecycle can be extended by uploading approval of competent authority, upto a maximum of 180 days
The request for Additional Terms & Conditions can be made through 'Request for ATC' prior to Publishing the Bid. After evaluation, the request is processed within 5 working days and will then reflect under the Buyer Specific ATC section.
The maximum Delivery Period (DP) that can be configured by a Buyer on GeM portal is as provided below:
1. Standard DP for Buyers is 180 days without CA (Competent Authority) approval & 365 days by uploading CA approval.
2. DP for MOD (Ministry of Defense & its associated organizations) incl. Defense PSU is 2190 days with CA approval.
3. DP for CPSU is 2190 days with CA approval.
4. DP for Ministry Of Health And Family Welfare is 730 days with CA Approval.
Yes, Buyer gets an option to select Financial document as required from the Seller incase this provision is enabled at the Product Category level.
Yes, in case L1 Bidder is non MSE/ non MII then MSE/MII Bidders shall be eligible for participating in the RA falling in the required price band.
MSE/MII Exclusion shall be applicable for both 50% Technically qualified seller elimination rule and H1 elimination rule provided :
A] 50% RA eligibility rule
If L1 is MSE, L1+15% Band eligibility will not be considered for RA qualification as per the 50% Bid to RA qualification rule.
If L1 is MII, L1 + 20% Band eligibility will not be considered for RA Qualification. as per the 50% Bid to RA qualification rule.
B] H1 elimination
If L1 is MSE in Bid; H1 will be eliminated irrespective of their MSE status.
If L1 is MII in Bid, H1 will be eliminated irrespective of their MII status.
During Bid to RA, offers of minimum 3 Sellers & 2 OEM's are required to be considered without being Eliminated.
The term ePBG Stands for Electronic Performance Bank Guarantee. This status of ePBG is available to the buyer on the bill detail page.
There are 2 possible status of ePBG
1. “Verified”: This represents that the ePBG status is verified.
2. “ePBG non-verified”: This represents that the ePBG status is either not initiated or not verified.
The Buyer gets a choice to select any one from the two RA Criteria,
1) 50% Technically qualified Bidders to ahead in RA,
2) H1 elimination, the bidder whose Prices remain the highest gets eliminated.
In Order to move ahead in the Technical Evaluation stage no representations created by any of the Sellers ought to be pending at your end for response. Buyer needs to respond to the representations of the seller(s) & then proceed with Technical evaluation.
Challenge Rejection window is made available for the Seller(S) for shorter duration Bids. However if no Challenge rejection request raised by the Seller, Buyer would be able to proceed to open Financial Bids after 12 hours for short duration bids
In Bid to RA , a RA is extendable, if there is no Seller participation.
Buyer can extend RA maximum up to three times. Auto extension due to Seller input Price takes place as per Buyer configuration .Please note –‘In case of consecutive Price submission by the same Bidder/Seller, the count of Auto extension shall not get changed ; i.e. No decrement of the count w.r.t (with respect to) maximum count configured by the respective Buyer is possible. Counter remains unchanged though the Seller price gets submitted.
Kindly check whether the same Seller is consecutively submitting Price reduction through RA.In such event the Seller’s price gets submitted however there is no effect on the counter.
Public bid listing page: High value Bids filter checkbox is displayed on Bid listing page (Ongoing Bids) for all the sections. When High value Bids filter is checked, all the Bids with estimation value greater than or equal to 2 Crs will be displayed in the Bid listing page under particular section.
Yes Schedule wise/Item wise evaluation is possible with AMC/CMC selection.
In the above scenario the system shall behave as a normal bid & shall capture the details against the Single Item for which AMC/CMC is enabled in the particular category.
No, buyer can opt for only one option at a time either AMC or CMC.
No, in case Buyer is opting for Buyback option then AMC/CMC feature cannot be opted.
You may have to check whether the option of AMC/CMC is enabled for that particular product as category owners need to enable this option after that the buyer can opt for AMC/CMC.
The option is enabled only when Buyer is opting for Post-dispatch inspection while creating bid on bid details page.
While cataloging product, there are 2 options i.e. Min. auto CRAC days and Max. Auto CRAC days, buyer is allowed to enter values ranging between these two fields.
This error throws up when sellers bank account is not verified by the PFMS. In such case, you are advised to contact the seller and request him to update his bank account details in his profile by clicking on "PFMS Code Verification button" in Bank Details section of Seller Profile.
Please follow below steps for updating your payment status in Gem Portal: 1. Login to gem portal with buyer user id and password.
2. Click on Dashboard.
3. Click on Bills.
4. Click on that particular contract.
5. Click on show Bill.
6. Click on view bill and process bill.
7. Select the payment mode.
8. Fill the details.
9. Click on submit.
As per government rules the balance budget allocation of previous financial year would get lapsed in PFMS on 31st March and payment is to be made from current financial year‘s budget.
No, DDO is not a valid role for "State" payment methods. DDO is applicable only for payment methods that have blocking options "PFMS", IFMS, CRPF and "GPA (GeM Pool Account)".
Primary user can de-activate a secondary user by clicking on the "Deactive/Transfer" button available beside that particular secondary user under "Manage Posts".
The pre-requisites for secondary user registration are:
1. Aadhaar number of the user.
2. Mobile number which is linked with Aadhaar.
3. Email ids register with such domain based email ids, which are hosted by NIC.
Note: Only NIC Registered email ids are allowed ( Secondary users of an organization should be either of the same domain or email id ending with".
For Example:- If primary user having a "" domain which is hosted on NIC, for secondary users "", & domains are allowed but it should be register at NIC.
A primary user can edit designation, division and roles of a secondary user after clicking on "Manage Post" button.
"The prerequisites for primary user registration are:
1. Aadhaar number of the user.
2. Mobile number which is linked with Aadhaar.
3. Email ids hosted by NIC, only NIC registered Email ids are allowed, this would facilitate users from all 1600+ domains to freely register and transact on GeM.
4. Verifying authority details such as name, mobile number and NIC registered email id.
Note: In case the user does not have an email id which is hosted by NIC s/he would be directed to open GeM buyer id email."
Yes, Aadhaar is mandatory for primary user registration. Note: Aadhaar details collected by GeM are solely for user verification.
The key tasks of a primary user are:
• Self registration
• Filling organization details
• Creation/modifications of secondary users
• Monitoring of orders placed
• Administration of GeM procurements
• In case the primary user gets transferred or retires from the organization, he/she needs to transfer the primary user account
You must have a NIC registered email id to register,upon entering the NIC registered email id like etc. during registration, the email will be verified by NIC. On successful validation by NIC, the user will get an email message with a one-time password for continuing with the registration process.
No, a primary user cannot change his/her user ID once it is created. It is advisable that the user ID is carefully created as per the designation or department.
Go to login page on and click on "Forgot your password". Enter your user ID, captcha and click on "Submit". A reset password link will be sent to your registered email ID, which can be used to reset your password.
One-time password (OTP) is sent on your Aadhaar linked mobile number. If you haven't received the OTP, please ensure that your mobile number is linked with your Aadhaar.
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters. Example Password:Gem@2018
Verifying authority is a person who verifies the details of the primary user. An officer of the same rank /one rank lower/one rank higher, can register as a verifying authority. He/she must have a NIC registered email ID.
Yes, Other roles can be assigned to the verifying authority, except the role of HoD.
Yes, a primary user can edit his/her personal information like email id, mobile number, designation and password. However, any alteration to the name is not possible.
The verifying authority receives an email after the primary user completes registration successfully. If the verifying authority clicks on the deactivation link (within 48hrs) by mistake, the primary user will get disabled.
No, it is not possible to change the verifying authority for the organisation.
No, It is not mandatory to provide an organisation GSTIN for department.
No, a primary user cannot take part in procurement. Primary user needs to create secondary user, i.e., buyers for procurement. However, a Primary user can be a consignee to receive a product/service.
A primary user can create as many divisions as required for the organization.
Yes, the primary user can edit/deactivate the divisions whenever required.
No, it is not possible for the secondary user to edit the user ID, as it is created by the primary user.
Yes, it is mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar. Note: Aadhaar details collected by GeM are solely for user verification.
The primary user creates the user ID of the secondary user. However, the password needs to be created by the secondary user.
No, it is not possible for the buyer/consignee to play the role of PAO (paying authority) in the organization.
No, it is not possible for the primary user to be the payment authority for the organization.
For secondary user activation, Click on the "Activation link" sent to email id entered by Primary user, Enter "Aadhaar Number" & "Aadhaar link Mobile Number", Verify through OTP and create your account's password.
If the primary user enters a wrong email ID while creating a post, the secondary user will not be able to receive the activation link. To recitfy the same, the primary user has to create the post again with a change in the designation and enter the correct email ID. or he can go to user tab -> select exisiting post ->enter correct email id.
This is because that particular secondary user has not activated himself/herself. To activate, the user needs to click on the activation link received in his/her email ID.
If the payment mode is PFMS, the primary user needs to register DDO as the payment authority.
The primary user has deactivated you as a secondary user. Hence, you are not able to login to your account. If you want to activate your account, you may request the primary user to activate your account.
After a secondary user is deactivated, the primary user can again activate the same user by clicking on the "Activate" button beside the user under "Manage Posts".
If your ministry/department/organization name is not available in the list, primary user/HOD needs to verify Aadhaar with OTP as well as select organization type after clicking on "Request for New Organization" link. Followed by selecting "Others" in department drop down and manually entering department name, mentioning the reason in the comment box before clicking on "Submit Request”.
If primary user is going on a short leave or wants to delegate the power for a short period of time, user may select the option NOT THE MENTIONED USER.
The primary user needs to click on "Deactivate Account" button under "My Profile" option and enter the email ID of the new primary user. Upon confirming his/her own deactivation, the account gets transferred to the new primary user. The new primary user will receive activation link in his/her email ID, which can be used to login with the same user ID.
New process to log in on the GeM portal is as follows:
1. Enter GeM user ID followed by the Captcha as displayed on the screen.
2. On a successful validation, the user is required to enter the password for the masked ‘NIC or the government registered’ email id associated with the GeM user id and submit.
Govt. buyers whose email domains are not registered with NIC, will be able to register on GeM. However, you are required to get your domain registered with NIC or apply for a domain account with GeM.
Major reasons for not being able to log in :
-You are entering invalid user_id and password.  Please check the same.
-You are entering the incorrect captcha.  Please check the same.
-Your cache memory is not cleared so either clear it or you can try in incognito mode.
A Indentor is a new role created under HOD on GeM for searching and adding the product to Cart.
The Indentor should be able to search for a product/service on the market place and add it to the cart. After carting, the Indentor should be able to transfer the cart to the normal buyer. Post assignment, normal buyer should be able to carry on with the existing flow.
The available modes of payment for Central Government are PFMS and Others.
The available modes of payment for State Government are GPA, Internet Banking, IFMS and State.
The available modes of payment for Defence are Internet Banking and CGDA.
The available modes of payment for Railways are Internet Banking and Railways.
To check contract details, login to your account and go to the “Dashboard”. Then click on "Product/Service Order"
Yes, a buyer can decline a demand after it has been created. The buyer needs to login to his/her account, click on "Dashboard" and decline the particular demand under "All Demands" section.
“PAC”or “Proprietary Article Certificate” filter is used to purchase a particular make or model. This is a certificate signed by a competent authority which the buyer needs to provide.
In order to purchase MSE product, buyer needs to select "MSE" filter available under "Administrative" section. This filter will enable the buyer to view only the MSE sellers.
"Make in India" filter enables the buyer to view only those products which are manufactured in India. This filter is available under "Administrative" section.
Under "Administrative filter" section, click on "Select Consignee" and select the consignee details.
A product remains in the cart for 10 days, after its addition.
Procurement decision including price is prerogative and responsibility of Buyer. GeM provides a robust decision support system for ensuring price reasonableness for Buyer. Buyer can also view price trends basis the historical transaction of that product on GeM.
Yes, it is mandatory for a buyer to verify a contract through OTP/ DSC/ e-Sign.
Direct Purchase enables a buyer to buy products upto Rs. 25,000 without comparison(except automobiles where Direct Purchase does not have any limit), through any of the available sellers on GeM, meeting the requisite quality, specification and delivery period.
No, it's not possible for the buyer to edit the Delivery date, Buyer can amend the Delivery period post contract generation.
Orders created through any payment gateway and any purchase mode, irrespective of the order value, can be eligible for delivery period amendment before the invoice creation of all the shipments.
For Both Seller/Buyer initiated amendment, Buyer will always issue the amendment document.
DP amendment can be allowed multiple times before the invoice creation of all the shipments.
Contract number cannot change. System will only generate an amendment document.
For L1 purchase, the buyers need to compare three OEMs and the comparison sheet reflects the specifications, price, etc. Comparison sheet can be downloaded from the cart.
A buyer must compare three OEMs to proceed for L1 purchase.
Yes, it is mandatory to enter the IFD diary number and date if your payment mode is PFMS.
You are not able to view PAO/DDO in your drop down list while creating contract because the primary user has not created PAO/DDO.
L1 purchase enables direct purchase for order values between INR 25,000 to INR 5 lakhs by way of comparison between at least three different OEMs or Service Providers on GeM, who meet the buyers requisite quality, quantity, specifications and delivery period.
Buyer can choose "Intent of Bid" to create a bid without comparison of products/ services. He/She will be able to browse through all the products/services in the market (without any restriction of quantity or State).
Buyer can extend the Bid End Date till the 69th Day of Bid life-cycle. Bid Life-cycle is default 90 days from Bid Start Date.
 Bid Life Cycle is the period within which a Buyer has to complete the entire life cycle i.e technical evaluation, financial evaluation and order creation of Bid process. By default, it is 90 days from the date of Bid publication.
Bid Offer Validity is the period during which Seller Offer is valid from the Bid End Date. The Buyer needs to award the Order within the Bid Offer Validity Period. 
Bid Offer Validity commences from Bid End Date whereas Bid Life-cycle commences from Bid Start/Publish Date.
Yes, Buyers can select the Inspection Clause while creating bid under Buyer Specific Additional Terms & Conditions.
If the Buyer selects “Start-up exemption for Years of Experience and Annual Turnover” as 'Yes' during bid creation, only then the exemption is applicable. The same is reflected in bid document.
It is at buyers discretion to award the bid even if only one seller has qualified in technical evaluation
Yes, buyer can opt for EMD for bids whose estimated bid value is above Rs. 5 Lakhs.
Yes, buyer can opt for ePBG for bids whose estimated bid value is above Rs. 5 Lakhs.
The buyer can upload consignees as per the requirement. These consignees should be registered on GeM which are then required to be mapped prior to awarding Bid.
Yes, you can add more consignees during the creation of Bid by uploading excel sheet under the consignee list. Later, unregistered consignees need to be resistered mapped by the primary user and then mapped by the buyer.
Yes, it is possible to change the quantity of product/service and delivery days during the creation of Bid under consignees.
A Buyer can demand for documents such as Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Conditions and OEM Authorization Certificate.
Yes, a Buyer can edit "Buyer Specific Additional Terms and Conditions" at any time, prior to three days to the Bid end date, provided no sellers have participated in the Bid. A corrigendum will be issued for the revision and will override the previous version of "Buyer Specific Terms and Conditions" mentioned in the Bid document.
No, the evaluation of the Bids is to made as per the laid down technical specifications and eligibility criteria in an objective manner without any scope of subjectivity.
All Suspended and Disabled sellers will be auto disqualified by the system on Financial Opening.
If number of total participation in Bid is upto 2, Buyer has option to either extend the Bid or Open Technical Bid.
Buyer can click on 'Request for L1 Price Match' with L2/L3 sellers. The price match is completed within 3 days time frame from the request date.
No, there is no option to edit CRAC after it is confirmed.
No, the terms and conditions of the bidding document are sacrosanct and the resultant contract is legally governed by these conditions. Deviating from those conditions unilaterally and unnecessarily may create hurdles in smooth execution of the contract. No Deviation from the contract is permissible.
No, Buyers can only apply  the Vendor Rating as a filter in the market. It cannot be applied as a participation criteria in Bid. 
The two stages of Bid Awarding are technical and financial.
Yes, it is possible to cancel a Bid after opening it.
No, the user will not be able to view the financial offering of those sellers who he/she has rejected during evaluation of technical specifications.
Yes, it is mandatory to enter a comment when the buyer accepts or rejects a Bid.
For Bid Life Cycle Extension, the Buyer needs to share below mentioned details with GeM:
i) Existing Validity of the Bid
ii) If the Bid is opened or not, if not when is the expected Bid opening date
iii) Valid reason for extension of Bid Validity
iv) Consent from L1 seller
v) Approval taken from Competent Authority.
Seller has to accept/reject the offer validity request within 5 days from the initiated date.
Bid opening Date/Time is published as an indicative time, to notify sellers regarding the scheduled Bid opening time. Buyers can proceed with Bid opening only after the published bid opening time.
No, Bid opening time is default set as Bid end date + 30 Minutes. It cannot be edited by the buyer.
The Bidder has to respond within 48 hours from the clarification request initiation time. Buyers can seek as many clarifications required from the Bidder, provided it is before technical evaluation end time.
PVC (Price Variation Clause) is applicable only for BID/RA orders.PVC is applicable only for the product orders of categories against which PVC is enabled.
For the PVC enabled categories, buyers will get an option to select whether they want to add the PVC applicability clause against that Bid or not.
Buyer can request the extension starting from 2 days up to 30 days, multiple times up to bid life cycle date.
Seller gets the request and is able to Accept/Reject the offer validity.  If the seller rejects the request, the buyer can raise a fresh offer validity extension request again.
Clause 7.3.5 of Manual for Procurement of Goods 2017 (Clarification of Bids/Shortfall Documents) permits the buyer to seek clarifications against a bid submitted by the bidder, during evaluation and comparison of bids. However, No change in prices or substance of the bid shall be sought, offered or permitted. Further, the shortfall information/documents should be sought only in case of historical documents which pre-existed at the time of the tender opening and which have not undergone change since then. Such clarifications can be sought by the buyers online on GeM portal.
Yes, during financial evaluation, it may so happen that few Sellers may reject offer validity extension request. As long as the Lowest Bidder(s) on whom the Order needs to be placed has accepted the offer validity extension, System shall allow bid award to such shortlisted Vendors irrespective whether other Bidder(s) have accepted this validity request or not.
Buyer may add Buyer specific ATC Clause through ATC for demonstration of Products/Equipment by providing detailed instructions to the Bidders if any. The evaluation of demonstration of this Product/Equipment can be uploaded by the Buyer via TER (Technical Evaluation Report) facility available during the stage of Technical Evaluation.
The Buyer needs to select one of the Two Options provided to him.
1. Cancel the Bid.
2. Proceed to select Manually the L1 Bidder from among the various L1 Bidders by clicking on the button 'Select' of the column from Technically Qualified Bidders.
Yes, Once selected a particular L1 Bidder, another Bidder can be re-selected for awarding the contract multiple times until the point wherein Buyer has not clicked on the button 'Submit & Proceed'.
Yes, Buyer can add their own BOQ Title as per their procurement in consideration.
Buyer can add Maximum 100 characters & Minimum 5 Characters.
Input credit means at the time of paying tax on output, you can reduce the tax you have already paid on input purchase and pay the balance amount to the Government.
ITC can be claimed by a person registered under GST if he/she fulfills ALL the conditions as prescribed below:
a. The dealer should be in possession of tax invoice.
b. The said goods/services have been received.
c. Returns have been filed.
d. The tax charged has been paid to the government by the supplier.
e. When goods are received in installments ITC can be claimed only when the last lot is received.
f. No ITC will be allowed if depreciation has been claimed on tax component of a capital good.
ITC can be claimed only for business purposes. ITC will not be available for goods or services exclusively used for:-
a. Personal use.
b. Exempt supplies.
c. Supplies for which ITC is specifically not available.
Yes, during Financial Evaluation of the BID, L1 Bidder is shortlisted based on the calculation considering the Input Tax Credit (ITC) as L1 evaluation is on the Net landed Cost to be incurred by the Buyer.
There will be no Minimum capping for GST% while Maximum capping is set to 28% for both Products/Services.
All inclusive Prices along with GST% & GST cess shall be printed in the Contract Document.
No, ITC selection is not Mandatory. Buyer gets an option 'Yes/No 'to select ITC based evaluation during Bid creation. If Buyer selects 'Yes' Buyer can input the ITC Amount in Percentage for GST & GST Cess.
The Range of ITC selectable in Percentage is from 0 to 100%.
Yes, the amount of ITC benefit in Percentage is displayed in the Bid/Tender document published.
Reverse Charge Mechanism (RCM) is a mechanism wherein the Recipient of the Goods or Services is liable to pay Goods and Services Tax (GST) instead of the Supplier.
RCM is applicable on Sections 9(3),9(4) & 9(5) of Central GST and State GST Acts-for intrastate transactions. Also on Sections 5(3), 5(4) and 5(5) of the Integrated GST Act-for inter-state transactions.
9(3)-Supply of certain goods and services specified by the CBIC.
9(4)-Supply from an unregistered dealer to a registered dealer.
9(5)-Supply of services through an e-commerce operator.
Buyers who are registered for RCM can avail ICT functionality.
Self-invoicing is to be done when Procurement is done from an unregistered Supplier, & such purchase of Goods or Services falls under RCM (Reverse Charge Mechanism).This is because the unregistered supplier cannot issue a GST-compliant invoice to the Buyer, & thus Buyer is liable to pay taxes on the behalf of such unregistered Supplier. Self-invoicing, in such circumstances, becomes necessary.
Yes, Tax paid on a reverse charge basis will be available for ITC if such Goods or Services are used, or will be used for business. The recipient, i.e., who pays reverse tax, can avail the ITC.
In the event of Procurement of Goods from unregistered Sellers, the Tax liability falls on the Buyer Provided Buyer is notified Under Section 9(4) of GST.
GST Cess(GST Cess) amount incase of ITC Selection is in Percentage.
GST Cess(GST Cess 1) amount incase of ITC Selection is in Percentage so also incase GST Cess(GST Cess 2) in quantum is Absolute Value.
Yes, If Buyer opts for Splitting, MSE/ MII; System will proceed with the Price match based on Total ITC applied on the Price of L1 Bidder.
As a Buyer you shall select 'No' if not notified under section 9 (4) but opt for categories where RCM is applicable as under section 9(3) then GST & GST cess shall not be an input text for the Seller during Seller participation. The types of Seller under consideration are as mentioned below:
1.Registered Seller who have Opt to choose out of FCM(Forward Charge Mechanism).
2. Sellers who are not registered under GST.
3. Sellers under composition Scheme.
Yes, Buyer can select Splitting option with MSE/MII Reservation for Goods.
Yes, L1 Negotiation is applicable on Products as well as on AMC/CMC Rates/Prices/Charges.The L1 Bidder shall get a provision for reducing the Prices at Product level so also on AMC/CMC (in %) Rates.
Yes, Provision to provide Technical Evaluation summary is available to the Buyer.Provision as mentioned below is made available in the Technical evaluation Tab this being apart from the facility to upload the Technical Evaluation Report.Details as mentioned below:-
1. A comment box is provided to the Buyer to mention comments for each Seller/Bidder & save it.
2. Buyer is able to view the saved comments for a later stage.
3. After qualifying/disqualifying Bidder, Buyer can view the comments in the summary for a Particular Seller.
Yes, Buyer gets to select a Seller Document & enter the clarifications to be sought on the document(s). The clarification can be of maximum 1000 characters in text description (for each document). Additionally, Buyer also gets to upload a PDF File (upto 5 MB) for seeking clarification from the Seller.
The text description is Mandatory field for the Buyer, whereas the document upload is optional.
The Minimum Percentage that a Seller can enter for AMC/CMC amount is 3 %, Seller cannot enter an amount below the value 3 during Bid Participation.
Yes, Buyer shall be able to negotiate L1 Prices for Products including ICT, AMC and CMC, resubmit the revised Rates/Prices.
In the Bid creation step 'Bid Details' step no 3, option is provided to the Buyer to make the Bid estimate Value Visible in the Public View to all the Viewers. Buyer has to selection the radio button 'Yes/No' for this Purpose.On selecting 'Yes' Bid estimate value shall be displayed in the Bid document.
The Edited/Revised Bid estimate value as provided by the Buyer shall Supersede over the Market price & this edited amount by the Buyer (Total Value=Unit Price x Qty) shall be displayed in the Bid document.
The System shall accept the date within one year from the current date as the date of CA Approval sought for an Entity/Ministry coming under Central Government preview.
Yes, the Offered Price for Procurement of New Product can be less than the Buyback Price however this depends on the Quantity(Qty) under consideration.The Net Total Value/Price of Buyback must not be equal to or greater than the Net price of the Procurement of the New product. The Resultant Price (Net Price [new Product to be procured]-Net Price [Buyback] must not be equal to Zero or Negative] shall always remain Positive.
Yes, Qty of Buyback item to be exchanged can be either > or < or = the Quantity of new items to be procured.
No, Splitting feature is currently disabled for Buyback.
The Category Manager (GeM Official) has the provision to enable and disable the buyback option for a particular category.
INR 5 Lacs is the Minimum Estimated Proposal Value required for selecting BOQ based bidding.
Total Value wise, Item wise & Group wise are the methods available for BOQ based Bidding.
PDF File of size not exceeding 25 MB is supported for uploading Technical Specifications in BOQ Based bidding.
CSV type of file size not exceeding 25 MB is supported for uploading List of BOQ items in a BOQ based Bidding.
The following categories of Buyers are eligible for the creation of custom bids within the eligibility of 5 Lacs
  (i) Central Government (including Defense and Railways)
  (ii) Central PSU
  (iii) Central Autonomous
  (iv) Statutory Bodies
Other Buyers shall remain restricted from creation of Custom Bids. Central, as well as state buyers are allowed for custom bids with the eligibility of 5 lacs.
The estimated value for creation of Custom bid is Equal to or Greater than 5 Lacs for Central as well as States Buyers.
Yes, selection of at least one related category is Mandatory for Custom Bids. Universal category selection is not allowed in Custom Bid cases.
As per the Rule 149 of GFR of 2017 while making Procurement of Goods/Services through GeM, The Procuring Authorities is accountable for certifying the reasonability of rates for order placement.
Yes, during Technical Evaluation as well as Financial Evaluation, Buyer can send a request to all the Sellers for seeking Offer validity extension.
Technical Evaluator is a Role defined in the system for enabling Technical Members/Tender Committee of the department/organization for evaluating Bids during Technical Evaluation stage.
As per GFR rule 189, evaluation of Technical Bids must be carried out by a CEC (Consultancy evaluation Committee) constituted by the Ministry or Department. Hence to facilitate the transfer of rights of Bids-Technical evaluation, an independent Role ‘Technical Evaluator’ apart from Buyer has been created.
Primary User- Head of Department (HOD) can create Secondary user’s Role of Technical Evaluator under the same Office Zone.
The process of the creation of Technical Evaluator Users is the same as of Buyer, Consignee, and PAO. HOD (Head of Department) can create/update this Role for both New Users as well as for Existing Users. HOD would be able to create the Technical evaluator user under the same office zone. HOD will be able to update existing Technical evaluator profile.
A user can be assigned as Buyer or Consignee or Technical evaluator or PAO. However Technical evaluator (TE) combination with HOD, PAO & DDO alone is not possible, rest combinations are possible. Example:-HOD cannot be the same as only TE; similarly TE+PAO & TE+DDO cannot be the same user. TE+PAO+DDO combinations are possible with TE including Buyer Indentor.
Buyer selects the User for performing the task of Technical Evaluation .The User can be Technical Evaluator/Tender Committee or Self.
The following bids are possible with Technical Evaluator Role for both Products & Services.
1. Normal bunch Bid
2. Service bunch Bid to RA
3. BOQ bid
4. Custom Bid
5. Schedule Bid to RA
6. DA Bid
Note: Technical evaluator is not implemented in QCBS and LCS Service Bids.
Buyer can select Maximum 10 numbers of Technical Evaluators for a Bid.
The Technical Evaluator(s)(TE) provide their respective recommendations if buyer chooses Technical Evaluator. Final Remarks are provided by the Member secretary. However Qualification/Disqualification in system is done by Buyer based on the recommendations of the TE.
Buyer can either choose ‘Self’ or the ‘Technical evaluator’ for the submission of Representations/Re-Evaluation before submission of Technical Evaluation Result. The Process of Re-Evaluation remains the same as that of the earlier Technical evaluation.
Yes, the selection of one among the multiple available Technical Evaluators as Member Secretary is Mandatory.
No, only the buyer can seek further clarification from the seller. However, sellers' clarification would be displayed to all the TE(s).
Yes, only if the user has both role i.e. Buyer and Technical Evaluator
Final Submission means that the Bid Specific Member Secretary is submitting the bid on behalf of the Tender Committee to move forward. Buyer would not be able to submit the decision i.e. qualified / disqualified if the final submission is pending at Member Secretary’s end.
Yes, RA (Bid to RA)is possible for Services with categories for which Minimum Floor price.
Now the buyer can choose the option as ‘Others’ while initiating Negotiation with the seller.
The Minimum and Maximum allowed default days for Auto CRAC are 10 & 60 days respectively based on the selected category.
There is no specific limit to the number of products a buyer can bunch at a time. It depends on the requirement of the buyer. Products are bunched based on relevance of the categories.
No, the buyer cannot modify "Item Specification" in the Bid process as they are auto filled, based on the product specification available in the market.
Yes, the Buyer can do so by selecting "Splitting" and applying “Split %” at the time of Bid creation. The Bid order can be splitted among L1, L2, L3 sellers basis the Split %.
This may be due to two reasons:
1. Your product may be worth more than Rs. 25,000 and less than 5,00,000 and you may have not carted L1 product.
2: Your cart value is above 5 lakhs.
This is a Bidding method useful when Buyer has requirement of a number of line items to be procured in a single Tender.
No, a Buyer can select Category 'BOQ Based Bidding' once logged in from the drop down available in the Category section and proceed by Uploading Specifications related to the Goods to be procured.
The Maximum 200 Good items can be added in a sheet for BOQ based bidding. Services facility is not available so far in BOQ based bidding.
Yes, Multiple consignees can be added to the item with same Item title or to different item title in the BOQ.
Yes, Products and related AMC/CMC/ICT can be combined with any other related services to the Products being procured including operational support, Training.
Yes, bunching of different products from the available catalogue/category is possible as well as more than one BOQ can be bunched together with BOQ based Product/Item selection.
Yes provision has been made for capturing HSN/SAC Codes in the system and the Seller may add these details in BOQ Price break up format sheet.
Details like Make/Model are captured in the BOQ excel sheet which shall be filled by the Participating Bidder/Seller.
Yes, provision has been made for Bid to RA option and this functionality can be availed by the Buyer during Bid creation.
Yes Consignee/reporting officer list is available to the Buyer with details pertaining to Consignee id, Zip code, Name & Address. The Consignee ID & Zip code can be copied and pasted in the BOQ excel sheet.
Yes, each item of the BOQ can have different delivery periods depending on the Project/Buyer requirement.
You have added Data that has to be filled by the Seller/Bidder. Check your BOQ excel sheet, make corrections and then Upload the file.
Yes, a Buyer may select any three categories closest to the category available in GeM to allow notification of Tender Publish to those Sellers who have put their products in display under such Buyer defined categories.
Yes, a Buyer can change the Estimate Price in BOQ based bidding as the Price reflected is not captured from the catalogue selection. In case of bunch bids along with BOQ, the price is reflected in estimate value for such products picked up from the respective catalogue’s, again changeable.
A Buyer shall be able to view Seller compliance to specifications/supporting documents during Technical Evaluation stage as View Seller documents.
Yes, Buyer can seek Clarifications during Technical evaluation for any of the documents put forth by the Seller.
Provision for online L1 negotiation can be exercised by individual Buyer keeping in mind the GFR Rules 173 (xiv) of GFR 2017. Buyer has to select one choice from any four choices available in the bidding system or the reasons for which negotiations are being sought. Uploading a document from the competent authority is Mandatory.
Buyer can exercise L1 negotiation up to 5 attempts.
No, unit price (all inclusive) is to be filled in the BOQ excel sheet. System auto calculates the Total Price/Value.
File size up to 25 MB can be uploaded by the Buyer, mentioned in help icon 'i' besides choose file.
L1 negotiation option can be exercised during any of the below mentioned conditions:
1.Procurement of proprietary items.
2.Items with limited sources of supply.
3.Items where there is suspicion of a cartel formation.
4.Where CVC guidelines not applicable & proposed negotiation is governed by Rules/guidelines of respective Buyer organization.
5.Other-Buyer to mention genuine reason.
Yes, Competent Authority’s Approval is mandatory for initiating negotiations.
The time duration allowed for the Bidder/Seller to respond is 72 hours.
Yes, a Buyer can exercise his privilege to negotiate L1 price as many as Five times.
Yes, Buyer gets to view details pertaining to L1 negotiation in the Negotiation Request Summary. Price history is also available to the Buyer in this Panel.
Yes, right below the Reason for negotiation TAB a download option for format is available to the Buyer. Click on the same, download & fill in the details then upload the file again.
Yes, L1 negotiation is available for all types of evaluation methods namely Total value wise, Item wise, Item wise consignee wise, Group wise.
Yes, L1 based negotiation is available for both Products as well as Services.
The floor price provided by you has been reached. Since prices cannot be below these floor prices L1 negotiation option not available.
No L1 negotiations in such case is not possible Only when floor price of unit price has not been reached negotiation window with L1 is open during such time.
No, Duplicate Item Title is not possible , please add/type unique Item title against the column 'B' only while uploading the BOQ Excel sheet on the Gem Portal.
Milestone based payment for supply on selection of ICT can be configuered between the range of 70% to 90%.i.e If 70% is selected then Payment Terms for Supply-shall be 70% payment pro rata basis on receipt of material & balance 30% payment shall be applicable on completion of ICT within 10 days from CRAC(Consignee Receipt Acceptance Certificate) or as defined by the Buyer{as per Organisation Type}
Payment Terms for ICT- 100% on completion of ICT within 10 days from CRAC or as defined by the Buyer{as per Organisation Type}
No it’s not mandatory to display the Bid estimated value in the Tender document. Buyer may configure whether to be enabled or not be selecting the relevant option as Radio button ‘Yes/No’ during Bid creation-Step ‘Bid details’ stage.
Yes, the Buyer can extend the Bid/ RA in case number of participation is less than 3. The extension is possible before opening the technical bid.
In such cases, Buyer will have an option to further extend the RA for participation. In case of a RA deadlock, Buyer will have an option to select a L1 seller from Bid results and proceed with the award. Alternatively, Buyer always has a provision to cancel the Bid/RA and re-initiate a new Bid.
Yes, it is mandatory to notify during Bid creation that the Bid will be converted to RA.
During Bid creation itself Buyer has to upfront declare if the Bid will be followed by RA. This can not be changed after bid publication / opening. After opening the financial Bid, Buyer has to mandatory "Proceed to RA" if selected "Bid to RA".  If not selected initially while creating bid, it can not be enabled subsequently at any stage.
No, after publishing the RA, the buyer will not be able to create an order before RA completion.
No, a Bid with a single participant cannot be converted to RA. There should be at least two Bidders for competing in Bid to RA.
No, only those sellers who are technically qualified for a particular Bid are eligible to participate in Bid to RA.
In case of Bid (Forced RA where multiple L1 Bidders present) or in Bid to RA or Direct RA after RA Multiple L1(S) exist, after repeating another round of RA, Buyer now gets an option to select L1 Seller & award the Contract to such Manually selected L1 via System on GeM Portal.
The Buyer needs to select one of the Two Options provided to him.
1. Cancel the Bid.
2. Proceed to select Manually the L1 Bidder from among the various L1 Bidders by clicking on the button 'Select' of the column from Technically Qualified Bidders.
Yes, Once selected a particular L1 Bidder, another Bidder can be re-selected for awarding the contract multiple times until the point wherein Buyer has not clicked on the button 'Submit & Proceed'.
No, ITC selection is not Mandatory. Buyer gets an option 'Yes/No 'to select ITC based evaluation during Bid creation. If Buyer selects 'Yes' Buyer can input the ITC Amount in Percentage for GST & GST Cess.
The Range of ITC selectable in Percentage is from 0 to 100%.
Yes, the amount of ITC benefit in Percentage is displayed in the Bid/Tender document published.
In the event of Procurement of Goods from unregistered Sellers, the Tax liability falls on the Buyer Provided Buyer is notified Under Section 9(4) of GST.
GST Cess(GST Cess) amount incase of ITC Selection is in Percentage.
GST Cess(GST Cess 1) amount incase of ITC Selection is in Percentage so also incase GST Cess(GST Cess 2) in quantum is Absolute Value.
Yes, If Buyer opts for Splitting, MSE/ MII; System will proceed with the Price match based on Total ITC applied on the Price of L1 Bidder.
As a Buyer you shall select 'No' if not notified under section 9 (4) but opt for categories where RCM is applicable as under section 9(3) then GST & GST cess shall not be an input text for the Seller during Seller participation. The types of Seller under consideration are as mentioned below:
1.Registered Seller who have Opt to choose out of FCM(Forward Charge Mechanism).
2. Sellers who are not registered under GST.
3. Sellers under composition Scheme.
The minimum duration allowed for RA is 1 days. Auto extensions can be configured by the Buyer anywhere between 10 up to Unlimited times.
Yes, single participation in RA is valid and buyer can proceed with order creation.
RA Offer Validity is the period during which Seller Offer is valid from the RA End Date. The Buyer needs to award the Order within the RA Offer Validity Period.
The price of product/service selected by the buyer from the market at the time of RA creation is set as benchmark for the RA. Buyers are suggested to select the most appropriate product/service for RA creation.
The duration of technical offering in RA is between 10 and 21 days.
The duration of financial offering in RA is between 2 and 5 days.
Maximum three manual extensions are allowed by the system in financial offering and a single extension cannot be of more than 2 days.
For services in which a minimum price capping has been configured , RA option will not be available since there is no scope for further price reduction.
No, splitting is currently not available in RA. Splitting option is only available in Bid.
Yes, a buyer has the option to extend RA. It can be extended further provided the bid end date is within bid life-cycle.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 10 UPTO Unlimited times. Any RA price submission after the RA end time will not be recorded
Consignee can either inspect the consignment him/herself or get it done by a professional agency.
No, a buyer cannot select the L2/L3/L4 seller bypassing the L1 seller during Bid Awarding.
Seller consent is not required in transactions where the delivery date is already expired. However, in cases where the delivery date is not yet over, seller consent is required for cancellation of transaction.
Once the buyer raises a request for cancellation of contract, it will automatically be reflected on the Seller Dashboard. After that the seller gets 5 calendar days to accept the cancellation. Post expiry of the duration, request will be auto-declined and the contract will still remain valid.
Yes, a buyer can cancel contracts having multiple products.
No, the seller would not be able to generate an invoice for a contract till the cancellation request for that contract is pending for seller confirmation.
In case the delivery period (DP) is expired and invoice is not generated, the buyer can cancel the contract.
After filling the financial details during the order process, the buyer has to e-verify the contract for creating the order. If any buyer does not e-verify and leaves the e-verification page and comes back after few days for e-verification, then the contract pdf new date would override the old date. However, sanction pdf date would remain same.
No, Invoice generated on GeM is not a valid GST invoice. Sellers should provide a valid GST invoice, if demanded by Buyer. Additionally, GeM invoice would have the reference of the seller's Invoice number and Invoice date.
Yes, GeM invoice is certified for making payment through GeM. However, the print out of the GeM invoice is not valid for making payments.
For GST purpose, the seller has to provide a proper GST invoice along with the delivery of product(s)/service(s). Please refer GeM GTC clause 8 (iv) (d) for more details.
Buyer has the option to Decline Demand, which does not require seller consent. This option is available with the buyer right from the time of submission of the financial approval document till the order has been accepted by the seller. Once the order has been accepted by the seller, the buyer can initiate a cancellation request, which goes to the seller for consent.
Seller has 5 days to respond to the buyer's order cancellation request. In case, the seller does not respond in 5 days, the order cancellation request gets auto rejected.
Buyer can initiate a cancellation request immediately after the delivery period has expired, in case no invoice has been raised by the seller. For such a request, no consent is sought from the seller and the order gets cancelled straight away.
In case the seller has generated the invoice, the buyer gets the option for order cancellation after 15 days of delivery period expiry of the order, only if no PRC has been raised. For such a request, no consent is sought from the seller and the order gets cancelled straight away. 
Buyers need to have the ATC clause selected at the time of bid placement to reserve a right to increase/decrease upto 25% of the original quantity before the contract generation and increase upto 25% of the original quantity after the contract generation.
Once a bid has been awarded,  Buyer will have the option to edit the order quantity from Order Summary if the ATC clause has been selected in the beginning.
Buyer can increase/decrease quantity until the contract generation. Once the contract has been generated, a buyer can only increase the quantity post seller acceptance of the order, until the order has expired.
Buyer cannot add a new consignee, but in case of multiple consignees, buyer can remove a consignee by making the quantity assigned as 0.
Pre Contract - Buyer can request amendment for increase and decrease quantity till 25%, until the Financial Approval Submission stage at the time of order creation- Post Contract - Buyer can request amendment for increase in quantity till 25% until the DP has expired. Note: For Defence users, the amendment percentage is upto 50%.
Yes, Buyer can extend the delivery period of a contract at any point of time post contract generation subject to the following:
1) All contracts where Invoice has been generated by the Seller, Extension of the delivery period is not allowed.
Yes, The Buyer can cancel all such contracts provided the delivery period has expired. For Contracts within the delivery period, Seller's consent is required for cancellation.
Once the Buyer raises a request , it will be reflected on Seller's Dashboard. Seller gets 5 calendar days to accept the request. Post expiry of the duration, request will be auto-declined and the existing contract will still remain valid.
No, the seller would not be able to generate an invoice for a contract till the cancellation or amendment request for that contract is pending for Seller confirmation.
HODs can go to the Payment Method tab under 'My Account'. After selecting GPA checkbox, HOD needs to validate their GPA number and IFSC code that they have received from the bank. Once the validation is complete, HODs can register their DDOs by mapping them to one of their validated GPA accounts.
HODs can map multiple GPA accounts.
Buyer/PAO are authorized to impose LD on seller.
If the order is cancelled on account of non acceptance by Seller or the buyer is cancelling the order, the funds blocked in GPA will be automatically unblocked
DDO/PAO is authorized to make payment in GPA.
NPAE would need to open GeM Pool Account with GeM partnered bank. Once bank has completed the on boarding of NPAE in GEM portal, the NPAE can start operating the GPA.
The primary users will be able to view and select payment modes depending upon their organization type.
The buyer needs to login to his/her account and from the dashboard click on bills. The buyer will be able to view all the contracts. He/she can click on the particular contract and draft the bill for the same. The bill is drafted based on the CRAC (Consignee Receipt & Acceptance Certificate).
Buyer drafts the bill when the payment mode is CGDA (CDA or UNIT).
The DDO will process the bill after it is drafted by the buyer for PFMS payment mode.
No, PAO is not required for processing the bill if the payment mode is Railways. The buyer drafts as well as processes all bills.
The primary users are authorized to change their payment mode. Once the primary user changes the payment mode, the payment mode will display to users i.e. Buyers/DDOs etc.
The Auto Calculated Suggested LD Value is a suggestion only and not binding on the buyer. The suggested LD field is editable and the buyer has the flexibility to change this suggested value as per his organization’s requirements.
Payment mode for Ministry of Defence is CGDA. There are two components in CGDA for making payment:
1. CDA (Controller Defence Account)
2. UNIT payment by CDA - Online/Offline
Below is the list of payment modes currently available in GeM:
• Internet Banking
• GeM Pool Account (GPA)
• CGDA for Defence Buyers
• Railways for Railways Buyers
• CRPF, Others.
For Product Orders, 100% of the projected order value will be blocked at the time of order creation.
For Services Orders projected value of service order as per services billing cycle will be blocked at the time of order creation.
If the billing cycle is greater than 2, then the blocking will be done for the 2 billing cycles, else for the complete Contract amount.
Any service order which is created with PFMS, Challan, or Non-Challan GPA. Users will have to option to do the top-up the remaining billing cycles in order to process the bill and make the payment online. 
GeM Pool Account is a special purpose bank account opened, operated and controlled exclusively by each NPAE (Non-Public Financial Management System (PFMS) Agencies/Entities) for the purpose of ensuring prompt payment to the sellers/service providers on GeM who supply goods/Services to the NPAE through GeM For Product Orders, 100% of the projected order value will be blocked at the time of order creation.
ISRO’s ERP system is integrated with GeM Portal hence please select Payment Method as ‘ISRO’.
The Indian Railway buyers bills are processed and paid by Railways Account Office. The Orders, Bills data were shared with Railways Accounts office through API integration for payment processing. There are three payment modes i.e. Railways Online Railways Offline Others
Buyer related changes in bills are handled online like LD & Other Deductions etc.  Change of IFSC code and Bank details are also handled online in returned bill cases.
Buyers will prepare, generate and processed the bills for payment processing . Final Message shown to the Buyers after payment processing : “ Payment is in progress”
The payment method where buyers bills are processed by Controller General of Defence Accounts (CGDA) Office. The GeM bills data were shared with CGDA Server through the API integration.
Buyers will prepare, generate and processed the bills for payment processing . Final Message shown to the Buyers after payment processing : “ Payment is in progress”
Yes, There are 10 rejection reason which are handled in the system where buyer can re-submit the bills with new bill copy and supported document. The changes carried out by Service Provider/Seller in their profile will also be reflected in the bill copy like changes related to bank account details. Following rejection reasons are covered i.e.
Buyer related changes in bills are handled online like Financial Sanction not matching with that of supply order value , uploading of new sanction document etc.  Change of IFSC code and Bank details are also handled online in returned bill cases.
As of now, Primary User will take approval from Higher CFA offline and the same document will be uploaded on IFA and accordingly will take action against the proposal.
Two Stage, AON Stage during bid publishing and Expenditure sanction during Order checkout stage.
IFA will add his subordinate on IFA module. User ID and Password will be pushed through Email and Mobile.
Yes, Reasons for rejection should be recorded on GeM portal.
Yes, Provision are given during L1 and Bid approval where user will upload requested documents.
Yes, Secondary Buyers can amend the bid basis on the recommendations.
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