GeM is here to provide you with more information, and answer any queries that you may have.
You could visit the Frequently Asked Questions (FAQ’s), section to know more about GeM functioning and common queries put forth by Buyers/Sellers/Service Providers with their respective resolution. https://gem.gov.in/userFaqs
You can take further help with Video Guides and Resources.
For Buyer related queries, kindly refer to:
For Seller related queries, kindly refer to:
For any urgent matter, or for further help, feel free to contact us at:
Phone: 1800-419-3436; 1800-102-3436
Email id: firstname.lastname@example.org
or issue a Web ticket on https://gem.gov.in/gemtickets
On successful registration of your request, you’ll hear back from us within 48 working hours. The Helpdesk will provide you a Ticket Number to help track the issue which is to be used for all future references.
In case you are not satisfied and wish to escalate any matter. Please contact on following E-mail ID (pick ONLY ONE that is most relevant) along with valid ticket number.
|S.No||Nature of Request||Contact Email id|
|1.||Buyer Registration / Loginemail@example.com|
|2.||Seller / Service Provider - Registration / Loginfirstname.lastname@example.org|
|4.||Direct Purchase / L1 / PACemail@example.com|
We are here to guide you at every step. Come be a part of the GeM experience.