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Frequently Asked Questions (FAQs)

Please follow following steps to reset your password on GeM portal:
1. Kindly visit https://gem.gov.in/ and click on Login,
2. Click on "Forgot your Password" link,
3. Enter your User Id, kindly note that User Id is case sensitive,
4. Type the Characters displayed in the captcha box, press SUBMIT,
5. An E-mail will be sent to your registered E-mail ID with link to Reset password,
6. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.
Kindly note that your Password must be of 8-20 characters- 1 upper case letter, 1 lower case letter, number, and a special character.
This message could be flashed because of multiple reasons, following is recommended:
1. Refresh your browser,
2. Wait for sometime and then try again,

If the issue persists, you may raise a support ticket from "Support Desk" option on GeM portal with Screen Shots and details.
In case of any grievance related to deviation / concern related to sellers, buyer can raise an Incident. Kindly refer to "Incident" tab under FAQ for more details.
On GeM, we are commited to make your journey easy and effective. Multiple resources are available for your better understanding in different formats e.g. Videos / PDF files / FAQs
Detailed instructions are available in the form of Video Guides on GeM portal. Kindly refer to different aspects of buyer process on https://gem.gov.in/training/videos/buyers
You can additionally download help PDFs from top-right corner of video window of any subject.
Apart from Hindi and English. We are extending the resources availability in multiple Indian Languages.

You can also refer to further specific questions under different topics and sub-topics of this FAQ.
Buyer can choose to go for RA after the Bid if buyer is not satisfied with the L1 Price. The Bid financial evaluation reveals only the L1 price without revealing the identity of the L1 Seller until the buyer chooses between the option of  "RA" or “Open and Award” the Bid. Seller name with  price is disclosed only when Buyer chooses to “Open and Award” the Bid.
In case of PAC (Proprietary Article Certificate) buying, the option for Direct Purchase is only available for Automobile category procurement. For all the other categories only Bid / RA (Reverse Auction) option is available.
In this case, you may raise a support ticket with Screen Shots and details. You can raise a ticket from "Support Desk" option on GeM portal.
You will have to request your HOD to update the consignee details from his/her account, by clicking on "My Account".
For Direct Purchase option to be available:
1. Your Order Value must be below Rs. 30 Lakhs
2. You must have done product comparison with 3 other vendors
3. You have selected GeM suggested L1 If you are still not getting the Direct Purchase option, raise a support ticket with Screen Shots and other details.
Detailed instructions are available in form of Video Guides on GeM portal. Kindly refer to different aspects of Bid Creation on https://gem.gov.in/training/videos/buyers
You can also refer to further questions under Procurement Mode section of this FAQ.
There could be couple of reasons for this, namely:
1. Expiry of Bid - in this case new bid needs to be initiated by buyer
2. In-Active Consignee(s) - buyer is advised to contact HOD / primary user for cross-checking / updating the same.
While creating Bid, If the status is “Waiting for Publish”, the Buyer needs to click on “Proceed” option.
This might happen when the pop-up is blocked. Hence, the Buyer has to unblock the pop up. It may also be due to Aadhar site unavailability or network issues. User is advised to try after some time.
No, DDO is not a valid role for "State" payment method. DDO is applicable only for payment methods "PFMS" and "GPA (GeM Pool Account)".
The PFMS Unique Code can be updated by clicking on "PFMS Code Verification button" in Bank Details section of your Profile.
The buyer or DDO will have to contact the seller and advice him (seller) to update his bank account in his profile. If the issue persists, he may raise a support ticket with details and Screen Shots.
As a PAO, you may raise a support ticket with details and Screen shot. You can raise a ticket from "Support Desk" option on GeM portal.
The pre-requisites for primary user registration are:
1. Aadhaar number of the user
2. Mobile number which is linked with Aadhaar
3. Email ID ending with gov.in/nic.in
4. Verifying authority details such as name, mobile number and email ID ending with gov.in/nic.in
The pre-requisites for secondary user registration are:
1. Aadhaar number of the user
2. Mobile number which is linked with Aadhaar
3. Email ID ending with gov.in/nic.in
Verifying authority is a person who verifies the details of the primary user. An officer of the same rank /one rank lower/one rank higher, can register as a verifying authority. He/she must have a gov.in/nic.in email ID.
If a primary/secondary user doesn't have gov.in/nic.in email id, a registered HOD/primary user on GeM portal (with gov.in/nic.in email id ) or any officer of the rank of deputy secretary or above may send a request to GeM on gemapplicant@gem.gov.in for the email ID(s).
The key tasks of a primary user are:
• Self registration
• Filling organization details
• Creation/modifications of secondary users
• Monitoring of orders placed
• Administration of GeM procurements
• In case the primary user gets transferred or retires from the organization, he/she needs to transfer the primary user account
The primary user needs to click on "Deactivate Account" button under "My Profile" option and enter the email ID of the new primary user. Upon confirming his/her own deactivation, the account gets transferred to the new primary user. The new primary user will receive the password in his/her email ID, which can be used to login with the same user ID.
No, a primary user cannot take part in procurement. Primary user needs to create secondary user, i.e., buyers for procurement.
Upon entering the gov.in/nic.in email ID during registration, the user will get an email message with one-time password. He/she then needs to enter this OTP in the registration form for successfully verifying their email ID.
Go to login page on www.gem.gov.in and click on "Forgot your password". Enter your user ID, captcha and click on "Submit". A reset password link will be sent to your registered email ID, which can be used to reset your password.
No, a primary user cannot change his/her user ID once it is created. It is advisable that the user ID is carefully created as per the designation or department.
Yes, the password must be a minimum of 8 characters in length, containing upper case, lower case, numbers and special characters.
Yes, Aadhaar is mandatory for primary user registration. Note: Aadhaar details collected by GeM are solely for user verification.
One-time password (OTP) is sent on your Aadhaar linked mobile number. If you haven't received the OTP, please ensure that your mobile number is linked with your Aadhaar.
Yes, a primary user can edit his/her personal information like email id, mobile number and password. However, any alteration to the name or designation is not possible.
The verifying authority receives an email after the primary user completes registration successfully. If the verifying authority clicks on the deactivation link (within 48hrs) by mistake, the primary user will get disabled.
No, the verifying authority cannot play any other role in the organization.
No, it is not possible to change the verifying authority for the organisation.
No, It is not mandatory to provide an organisation GSTIN for department.
No, it is not possible for the primary user to be the payment authority for the organization.
A primary user can create as many divisions as required for the organization.
Yes, the primary user can edit/deactivate the divisions whenever required.
If the primary user enters a wrong email ID while creating a post, the secondary user will not be able to receive the activation link. The primary user has to create the post again with a change in the designation and enter the correct email ID.
No, it is not possible for the buyer/consignee to play the role of PAO (paying authority) in the organization.
This is because that particular secondary user has not activated himself/herself. To activate, the user needs to click on the activation link received in his/her email ID.
Yes, it is possible for the primary user to interchange roles with the secondary user from the "Manage Post" button.
A primary user can edit designation, division and roles of a secondary user after clicking on "Manage Post" button.
If the payment mode is PFMS, the primary user needs to register DDO as the payment authority.
The primary user creates the user ID of the secondary user. However, the password needs to be created by the secondary user.
The secondary user needs to click on the activation link in the email that he/she had received.
Yes, it is mandatory for a secondary user to provide Aadhaar and mobile number linked with Aadhaar. Note: Aadhaar details collected by GeM are solely for user verification.
No, it is not possible for the secondary user to edit the user ID, as it is created by the primary user.
Primary user can de-activate a secondary user by clicking on the "Deactive/Transfer" button available beside that particular secondary user under "Manage Posts".
The primary user has deactivated you as a secondary user. Hence, you are not able to login to your account. If you want to activate your account, you may request the primary user to activate your account.
After a secondary user is deactivated, the primary user can again activate the same user by clicking on the "Activate" button beside the user under "Manage Posts".
If your ministry/department/organization name is not available in the list, primary/HOD user needs to verify Aadhaar with OTP as well as select organization type after clicking on "Request for New Organization" link. Followed by selecting "Others" in department drop down and manually entering department name, mentioning the reason in the comment box before clicking on "Submit Request”.
Yes, a secondary user can edit his/her personal information like email ID, mobile number and password. However, any alteration to the name or designation is not possible.
When Aadhar and Mobile number mentioned in your profile is incorrect or needs updation. You can click on "Not *** User" under “My Profile” to update the same.
The available modes of payment for Central Government are PFMS and Others.
The available modes of payment for State Government are GPA, Internet Banking and State.
GPA is an abbreviation for GeM Pool Account. When an order value is equivalent to or over Rs. 10 lakhs, by default the GPA payment method gets activated, provided that the entity is onboarded on GeM portal for GPA.
The available modes of payment for Defence are Internet Banking and CGDA.
There are two payment modes in CGDA for a buyer in Defence to pay a seller:
1. CDA (Controller Defence Account)
2. UNIT
The available modes of payment for Railways are Internet Banking and Railways.
To check contract details, login to your account and go to the “Dashboard”. Then click on "All Contracts" under "Product Orders" section.
Yes, a buyer can decline a demand after it has been created. The buyer needs to login to his/her account, click on "Dashboard" and decline the particular demand under "All Demands" section.
“PAC”or “Proprietary Article Certificate” filter is used to purchase a particular make or model. This is a certificate signed by a competent authority which the buyer needs to provide.
In order to purchase MSME product, buyer needs to select "MSME" filter available under "Administrative" section. This filter will enable the buyer to view only the MSME sellers.
"Make in India" filter enables the buyer to view only those products which are manufactured in India. This filter is available under "Administrative" section.
Direct Purchase enables a buyer to buy products for upto Rs. 50,000 without comparison, through any of the available suppliers on GeM, meeting the requisite quality, specification and delivery period.
Under "Administrative" section, click on "Select Consignee" and select the consignee details.
A product remains in the cart for 10 days, after its addition.
Yes, it is not possible for a buyer to edit the delivery days.
Yes, it is mandatory for a buyer to verify a contract through OTP.
Five percent of the total cost of the product is blocked during purchase of automobiles.
You are not able to view DDO in your dropdown list while creating contract because the primary user has not created DDO. Please contact your HOD for DDO creation.
L1 purchase enables the buyer to purchase products above Rs. 50,000 and upto Rs. 30 Lakh through GeM sellers quoting the lowest price amongst the available sellers. It allows the buyer to compare at least three different manufacturers on GeM, meeting the requisite quality, specification and delivery period for procuring the required products.
For L1 purchase, the buyers need to compare three OEMs and the comparison sheet reflects the specifications, price, etc. Comparison sheet can be downloaded from the cart.
A buyer must compare three OEMs to proceed for L1 purchase.
Yes, it is mandatory to enter the IFD diary number and date if your payment mode is PFMS.
You are not able to view PAO/DDO in your drop down list while creating contract because the primary user has not created PAO/DDO.
You are not able to view PAO in your dropdown list while creating contract because the primary user has not created PAO.
Yes, it is possible to change the quantity of product/service and delivery days during the creation of Bid under consignees.
Yes, you can add more consignees during the creation of Bid by uploading excel sheet under the consignee list. Later, you need to get those consignees mapped by primary user.
A buyer can demand for documents such as Experience Certificate with Government, Turnover Certificate, MSE Registration Certificate, Certificates as per Additional Terms & Conditions and OEM Authorization Certificate.
Earnest Money Deposit (EMD) is required to ensure the earnestness/seriousness of the bidder in case they are selected. EMD is 1%-5% of Bid value and is submitted in the form of bank guarantee on GeM portal in the prescribed format. Validity of EMD is 90 days(Bid validity) + 45 days.
Electronic Performance Bank Guarantee (ePBG) is a colateral which a seller has to submit to the buyer. ePBG is 2%-10% of Bid value and is submitted in the form of bank guarantee on GeM portal in the prescribed format.
If the order value is above Rs. 30 lakhs, ePBG is applicable and if the order value is above Rs. 25 lakhs, EMD is applicable. This is applicable for both products and services.
Yes, a Buyer can amend "Buyer Specific Terms and Conditions" at any time, prior to three days to the Bid end date, provided no sellers have participated in the Bid. A corrigendum will be issued for the revision and will override the "Buyer Specific Terms and Conditions" mentioned in the Bid document.
You can add as many consignees as your require. Later these consignees need to be mapped by the primary user.
Yes, it is possible for the buyer to “Extend” or “Cancel” after publishing the Bid.
If the buyer wants to choose only Bid for a particular product or service, he/she can opt for it by choosing "Intent of Buying". The buyer will be able to browse through all products/services in the market without any restriction.The Buyer does not need to compare products/services in Intent Bid.
A minimum of three OEMs are required for comparison to proceed for Bid.
This may be due to two reasons:
1. Your product may be worth more than Rs. 50,000
2. You may not have carted L1 product
No, the buyer cannot modify "Item Specification" in the Bid process as they are auto filled, based on the product available in the market.
Yes, a buyer can split the Bid order among L1, L2, L3 sellers after the successful completion of a Bid. The buyer needs to select “Splitting” at the time of Bid creation.
There is no specific limit to the number of products a buyer can bunch at a time. It depends on the requirement of the buyer.
A minimum of two service providers are required for comparison.
There is no specific limit to the number of services a buyer can bunch at a time. It depends on the requirement of the buyer.
Yes, Annual turnover can be selected as an eligibility criteria.

As per the guidelines of Manual for Procurement of Consultancy and Other Services of Department of Expenditure - Average Annual financial turnover of related services during the last three years, ending 31st March of the previous financial year, should be at least 30% (Thirty per cent) of the estimated cost. This estimated cost is the cumulative cost of the Bid Cart.
Yes, Buyer can use Government Experience in similar Services which can be selected from Participation Eligibility Criteria under Details section while Bid creation.

As per the guidelines of Manual for Procurement of Consultancy and Other Services of Department of Expenditure - The bidder must have successfully executed/completed similar services, over the last three years i.e. the current financial year and the last three financial years: -
1) Three similar completed services costing not less than the amount equal to 40% (Forty per cent) of the estimated cost; or
2) Two similar completed services costing not less than the amount equal to 50% (Fifty per cent) of the estimated cost; or
3) One similar completed service costing not less than the amount equal to 80% (Eighty per cent) of the estimated cost.
Buyers can decide the bonus amount on per day basis and then add it to the minimum wages of a day.
Yes, GST is included in minimum wages. The same is added by the platform.
Yes, estimated tender value includes GST on both, minimum wages provided by the buyer and service charges imposed by Service Provider.
Yes, buyer can mandate service provider to provide mandatory certificates by opting ‘document required from seller’.
Buyers opting for Bid should ideally choose an offering with suitable price, which may be higher than the minimum price to allow multiple Service Providers to participate in the Bid. Choosing the offering with minimum possible price may not allow any further scope of reduction in prices and render the Bid ineffective. A reasonable reference price would enable Buyers to obtain participation from all genuine sellers and discover the lowest price from the Bidding process.
After opening a financial Bid, two options are available for a buyer - "Open and Award" and "Proceed to RA". On clicking "Proceed to RA" Bid can be converted to RA.
If a seller participates in the last 15 minutes of RA end time, the system will auto extend RA by 15 minutes. The number of extensions will be as per the buyer’s selection i.e. a minimum of 3 times. Any RA price submission after the RA end time will not be recorded.
No, after publishing the RA, the buyer will not be able to create an order before RA completion.
No, a Bid with a single participant cannot be converted to RA. There should be at least two Bidders for competing in RA.
No, only those sellers who are technically qualified for a particular Bid can participate in the RA.
Yes, a buyer has the option to extend RA.
For creating RA on GeM, mark all related fields such as product specifications, make/model selection etc., and then add your Product(s)/ Service(s) to the cart in market. On checkout, click on RA to proceed with RA creation. GeM implements a 2-step RA process comprising of a Technical and Financial Step. The buyer first floats the RA technical Bid and then invites sellers who qualify at technical step to participate in RA and make their financial offerings.
‘Intent of Buying’ lets you select the consignee and quantity as per the specific requirement and system does not check consignee, location or quantity being ordered as the intent of buying is through bid.
The price of product/service selected by the buyer from the market will be set as benchmark for the RA. Buyers are requested to select the most appropriate product/service for RA creation.
The duration of technical offering in RA is between 10 and 21 days. However, it can be extended further based on the buyer’s discretion.
The duration of financial offering in RA is between 2 and 5 days. However, it can be extended further based on the buyer’s discretion.
No, splitting is currently not available in RA. Splitting option is only available in Bid.
If the selected service provider's offer price is equal to the minimum possible price for that particular service, RA option will not be available since there is no scope for further price reduction.
Consignee can either inspect the consignment him/herself or get it done by a professional agency.
No, it is not possible to edit a CRAC if generated.
The two stages of Bid Awarding are technical and financial.
Yes, it is possible to cancel a Bid after opening it.
No, the user will not be able to view the financial offering of those sellers who he/she has rejected during evaluation of technical specifications.
Yes, it is mandatory to enter a comment when the buyer accepts or rejects a Bid.
No, a buyer cannot select the L2/L3/L4 seller bypassing the L1 seller during Bid Awarding.
Buyer can cancel the contract at any point of time post contract generation subject to the following:
1) All contracts where transaction charges are applicable, cancellation is not allowed.
2) All contracts where Invoice has been generated by the Seller, cancellation is not allowed.
Seller consent is not required in transactions where the delivery date is already expired. However, in cases where the delivery date is not yet over, seller consent is required for cancellation of transaction.
Once the buyer raises a request for cancellation of contract, it will automatically be reflected on the seller dashboard. After which that seller gets 5 calendar days to accept the cancellation. If the seller does not accept the cancellation request within these 5 days, it will automatically be cancelled thereafter.
Yes, a buyer can cancel contracts having multiple products.
No, the seller would not be able to generate an invoice for a contract till the cancellation request for that contract is pending for seller confirmation.
No, this feature is yet to be extended for services contracts. The cancellation request for services contracts would continue to be handled offline.
In case the delivery period (DP) is expired and invoice is not generated, the buyer can cancel the contract.
The PAO processes the bill drafted by the buyer and makes the payment using the available payment gateway.
The buyer needs to login to his/her account and from the dashboard click on bills. The buyer will be able to view all the contracts. He/she can click on the particular contract and draft the bill for the same. The bill is drafted based on the CRAC (Consignee Receipt & Acceptance Certificate).
Buyer drafts the bill when the payment mode is CGDA (CDA or UNIT).
The DDO will process the bill after it is drafted by the buyer for PFMS payment mode.
No, PAO is not required for processing the bill if the payment mode is Railways. The buyer drafts as well as processes all bills.